Arthur Starrs biography

Arthur Starrs serves as Chief Executive Officer - Pizza Hut Division of the Company. Under Starrs' leadership, Pizza Hut U.S. has maniacally focused on the customer experience through continuous improvements in food quality, delivery service and a broad suite of digital initiatives. Partnering with franchisees, the brand continues to execute Hot, Fast and Reliable initiatives, improving average delivery time by three minutes and increasing customer satisfaction scores, and earning a top spot amongst national pizza chains in the 2018 American Customer Satisfaction Index. Pizza Hut U.S. has introduced a range of innovative online ordering tools and services to improve the customer experience, such as a delivery tracker with text alerts, easy order options through voice-enabled digital assistants and social, and Hut Rewards, the only national pizza loyalty program that rewards members for every dollar spent on food online. At the end of 2018, Starrs led the Company's acquisition of QuikOrder, the online ordering engine for the Pizza Hut U.S. business, to improve the brand's ability to deliver an easy and personalized online ordering experience and accelerate digital innovation across its U.S. restaurants. In addition, Pizza Hut became the official sponsor of the NFL in 2018, re-launched its iconic Original Pan Pizza in 2019, and continues to increase its emphasis on disruptive innovation and value. Since Starrs joined Pizza Hut U.S. in 2013, he has held various leadership positions at the brand including General Manager and Chief Financial Officer.

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